John responded promptly (same day) and came to our house within 2 days of the request. He was outstanding - thorough, careful, knowledgeable, explained his findings and all the options for treatment, and when he couldn't initially find evidence for his diagnosis (that there was a raccoon in an inaccessible part of our attic) he came back and kept inspecting the grounds until he found proof to pinpoint the tree that the raccoon was using for access, which we then removed. The rodenticide he used for the mice in the basement was effective and odorless. Both the attic and the basement wildlife problems are cured. Price was reasonable. We will subscribe to his quarterly maintenance program. Two of my neighbors have used him, and were delighted with the quality and outcome of the service. Recommend him highly.